worldwide shipping

RETURNS

We want you to absolutely adore your RAD wear which is why we offer returns on all items for an exchange or refund provided that:

  • Items must be returned within 30 days of receiving your order.
  • Items should be in their original condition unworn & unwashed with their tags on.
  • Please fill out the Return form and place it in your parcel. If you haven't received a Return form, you can print one here (and the Greek version here)

Please note: Original shipping charges are non-refundable. You are responsible for postage costs of returning the items.

RAD handles the postage costs of the new shipment for your exchange item(s).
Your return will be processed in approximately 14 working days.

DOMESTIC RETURNS (GREECE)

You can use a carrier of your preference (national post or a courier of your choice). Please make sure to obtain a proof of postage or a tracking number. We are not responsible if your parcel gets lost or damaged on its way here.

EU RETURNS

Register your return request online by clicking on the button below

Please note that if you do not place your return request online, we won't be able to process your exchange or refund.

You can either use our recommended UPS service or a carrier of your preference.
Kindly keep in mind, when choosing your local post office or a courier of your choice, to make sure to obtain a proof of postage or a tracking number. We are not responsible if your parcel gets lost or damaged on its way here.
For UPS returns, the process is very simple, it only takes 1-2 business days for your parcel to be safely delivered to us and costs 10 euro.

CREATE RETURN

INTERNATIONAL RETURNS

Register your return request online by clicking on the button below

Please note that if you do not place your return request online, we won't be able to process your exchange or refund.

From international locations, we accept returns only via UPS Express. It only takes 2-4 business days ffor your parcel to be safely delivered to us and costs 16 euro. You can easily create your return label by following the instructions provided next.

CREATE RETURN

Our mailing address is

RAD POLEWEAR
GRAMMOU 71 MAROUSI
15124 ATHENS, GREECE

DEFECTIVE ITEMS

If, despite all of our quality checks, there is a slight defect with your product, please contact our Orders department at orders@radpolewear.com
Don’t forget to attach a picture of the defective item – we will do our best to provide you the best service possible!